Privacy Policy Last updated: 24/02/2024
We are dedicated to safeguarding your Personal Data and ensuring your privacy is protected.
This Privacy Policy has been crafted to enlighten you on how we manage, gather, store, and utilize the information you provide in connection with the website (the “Website”).
We adhere to the following principles:
• To maintain transparency regarding the collection and processing of your Personal Data:
Our commitment is to ensure that you are always thoroughly informed, enabling you to make educated decisions regarding the utilization of your Personal Data on our Website or when engaging in trade with a third-party trading platform. We employ various strategies and methods to provide you with relevant information about how your Personal Data is processed, ensuring it is communicated clearly and promptly.
Additionally, if specific information needs to be provided to you, we will ensure it is delivered at the appropriate time and place.
We are also more than willing to address any inquiries you may have and to offer any clarification needed, subject to legal constraints. For this purpose, feel free to contact us by sending an email to: support@
• To process your Personal Data solely for the purposes outlined in this Policy:
The purposes for which we may process your Personal Data include, among other things, making the Website accessible to you andoffer you access to external trading platforms (the “Services”), enhancing your experience on the Website, optimizing the Services (including the Website), safeguarding Our rights and interests, supporting business and administrative activities necessary for providing the Services to the Website users, and/or complying with any legal and/or regulatory obligations.
Furthermore, We will process Personal Data about you to better understand your individual needs and preferences.
• We are committed to allocating substantial resources to honor your rights concerning your Personal Data:
We dedicate significant resources to empower you to exercise your rights as a data subject. Hence, you are welcome to contact Us whenever you wish to review Personal Data about you, request amendments, deletion, halt its use for specific purposes or altogether, or transfer it to you or a third party. We will comply with your requests in line with the law.
• To protect your Personal Data:
While We cannot guarantee absolute protection of your Personal Data, We assure you that We utilize and will continue to employ a broad range of strategies and measures designed to secure your Personal Data.
Our Comprehensive Privacy Policy
1. What is the Scope?
This Policy outlines the types of Personal Data the Company gathers about individuals, and how it is collected, used, shared with third parties, secured, processed, etc.
In this Policy, “Personal Data” denotes any information related to an identified or identifiable individual. An identifiable individual is one who can be identified, directly or in conjunction with additional information that We possess or have access to.
In this Policy, the “processing” of Personal Data encompasses any operation or series of operations conducted on Personal Data, including its collection, recording, organization, structuring,storage, modification or adaptation, retrieval, consultation, usage, disclosure through transmission, dissemination, or any other method of making available, alignment or combination, restriction, erasure, or destruction of Personal Data.
Our Services are crafted for a broad audience and are not targeted at individuals below the age of 18. We do not intentionally gather or solicit data from anyone under 18 or knowingly permit such individuals to engage with our Services. If we discover that a child's information has been collected, we will promptly take reasonable measures to remove that information.
2. When Do We Gather Personal Data About You?
We acquire Personal Data about you each time you engage with the Services, utilize the service channels, and access the Website. At times, you will provide us with Personal Data actively, while at other times, we will collect Personal Data by examining and analyzing your interaction with Our Services and/or service channels or receive your data from our third-party partners.
3. No Requirement To Provide Personal Data To The Company And Its Consequences
You are under no obligation to furnish us with any Personal Data about you. However, in certain situations, not providing such Personal Data may hinder our ability to offer you the Services, limit your access to the Website, and/or cause the Services and the Website to function improperly.
4. What Types of Personal Data Do We Collect? Personal Data We Collect Upon Each Visit to the Website:
This information includes online activity logs, traffic data (such as, but not limited to, IP address, access time, access date, web and mobile pages visited, language preferences, software crash reports, and browser type, as well as details regarding the device you used). Some of this information may not personally identify you, and thus does not constitute Personal Data.
Personal Data We Receive From You: any Personal Data you voluntarily provide to us when interacting with a third-party trading platform via Helix Scale App.
Personal Data You voluntarily provide for third-party platform trading: This encompasses your full name, phone number, and email address.
5. Purposes and Legal Basis for Processing Personal Data
At [Helix Scale App], your Personal Data is processed for various purposes outlined in this section, each aligned with a valid legal basis.
Personal Data processing is only undertaken if a legitimate legal basis exists. The legal grounds on which we might process your Personal Data include:
- Your consent has been obtained for processing your Personal Data for one or more defined purposes. This typically involves cases where you willingly provide your information via the Website for submission to a third-party trading platform.
- Processing is required for legitimate interests pursued by the Company or a third party. For instance, enhancing our Services or for legal defense and claims.
- Processing is necessary to fulfill a legal obligation applicable to the Company.
For more insights on how processing your Personal Data aligns with the legitimate interests of [Helix Scale App] or a third party, feel free to contact us via email anytime.
Below is a summary of why we may process your Personal Data and the legal justifications for these actions:
| Purpose | Legal Basis | |
| 1 |
To provide your information to third parties upon your request for engaging with digital and trading platforms We might gather your Personal Data to forward it to third parties, should you expressly ask us to do so. |
Your consent has been given for processing your Personal Data for one or more specified purposes. |
| 2 |
To address your questions, requests, or concerns We need to process your Personal Data to effectively handle your inquiries related to your use of our Services. |
This processing is crucial for the legitimate interests that [Helix Scale App] or a third party pursues. |
| 3 |
To fulfill legal responsibilities or respond to judicial or administrative mandates We handle your Personal Data to meet our diverse legal duties. |
Processing is essential to adhere to a legal obligation that Helix Scale App is bound by. |
| 4 |
To enhance Our Services We may utilize your Personal Data to refine Our Services. This processing will encompass, among other things, any crash logs or malfunction reports related to the Services. |
Processing is vital for the legitimate interests pursued by Helix Scale App or a third party. |
| 5 |
To prevent fraud and misuse of Our Services |
Processing is vital for the legitimate interests pursued by Helix Scale App or a third party. |
| 6 |
To execute and uphold various activities supporting the provision of Our Services Such tasks encompass back-office operations, business development strategies, strategic decision-making, and oversight procedures, among others. |
Processing is essential to fulfill the legitimate interests pursued by the Company or a third party. |
| 7 |
For the purpose of conducting analyses, including statistical analysis We employ various analytical methods (including statistical techniques) to guide decisions on numerous matters. |
Processing is essential to fulfill the legitimate interests pursued by the Company or a third party. |
| 8 |
To safeguard Our and third parties' interests, rights, and assets, including the initiation, exercise, or defense of legal claims We may process your Personal Data to protect Our interests, rights, and assets, or those of third parties, in compliance with any law, regulation, or agreement, including any of Our terms and conditions and policies. |
Processing is essential to fulfill the legitimate interests pursued by the Company or a third party. |
6. Transfer Of Personal Data To Third Parties
At Helix Scale App, we may share your Personal Data with third-party service providers, such as those offering storage and hosting solutions, IP address data, user experience analysis, and other technical and diagnostic services.
You can also request that we share certain Personal Data with third-party trading platforms. When you do, we'll pass on the information you provide to us to these platforms, where their privacy policies will govern its use. Your data might be shared with multiple third-party trading platforms.
Helix Scale App may also share your Personal Data with affiliated entities and business partners. These collaborations help us enhance and elevate the quality of services and products we offer to our users.
We may disclose your Personal Data to governmental, local, official, and regulatory bodies, particularly if such sharing is essential to protect our interests, rights, and assets, or those of third parties, including in the initiation, exercise, or defense of legal claims.
Additionally, we may share your Personal Data with potential buyers, investors, or lenders of Helix Scale App or any associated companies, particularly in the context of transactions like sales of assets, mergers, reorganizations, consolidations, or bankruptcies.
7. Cookies and Third-Party Services
We might utilize third-party services, including analytics providers or companies that serve ads on our Website. These services may use cookies or similar technologies, and their practices are subject to their respective policies.
A cookie, which is a small text file, is placed on the device you use to visit or access the Website. These cookies enable us to gather information about you and your interactions, helping us to
enhance your user experience by remembering your preferences and settings, allowing us to tailor and present you with products and services that may capture your interest. Additionally, cookies can be utilized for gathering statistics and conducting analytics.Among the cookies we employ are session cookies, which are temporarily downloaded to your device and last until you close your web browser. We also use persistent cookies that remain on your device even after you've stopped browsing, enabling the Website to recognize you as a returning visitor.
Categories of cookies:
We classify the cookies based on their functionality, as follows:
| Type of Cookie | Purpose | Additional Information |
| Strictly Necessary Cookies |
These cookies are vital for enabling you to navigate the Website and utilize the features you've requested. They ensure you receive the content, products, and services you've requested from us. They are crucial for assisting your device in downloading or streaming information, allowing seamless navigation, feature usage, and revisiting previously accessed pages on the Website. |
These cookies gather Personal Data about you, such as your username and last login date, and identify you as logged into the Website. These cookies are removed once you close your browser window (session cookies). |
| Functionality Cookies | These cookies enable us to identify you when you revisit the Website and help us remember your settings and preferences. | These cookies persist beyond your browser session, lasting until their predetermined expiration. |
| Performance Cookies | These cookies are employed to compile aggregated statistics regarding the Website's performance, facilitating testing and enhancement to ensure a superior user experience. Additionally, they enable us to perform analytical tasks on the Website. |
These cookies gather anonymized information that is not linked to any identifiable individual. These cookies have varying lifespans; some are erased when you close your browser, while others remain indefinitely. |
Managing and deleting cookies
You can modify your browser settings to block and erase certain or all cookies. Please refer to the following links for instructions on how to accomplish this for some of the most widely used browsers:
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Be aware that if you proceed with this action, certain features and functions of the Website may not operate as designed.
ONLINE TRACKING NOTICE
CURRENTLY, THIS SERVICE DOES NOT ACCOMMODATE DO-NOT-TRACK SIGNALS.
8. Retention Of Personal Data About You
[Helix Scale App] will keep your Personal Data for as long as necessary to achieve the purposes described in this Policy or longer if required by applicable laws, regulations, policies, and directives.
We will share your data with third-party trading platforms for a duration of 12 months and, with your approval, may extend this period by an additional 12 months.
To prevent retaining Personal Data for longer than needed, we routinely evaluate the data we hold to determine if any can be deleted.
9. Transfers of Personal Data To A Third Country Or An International Organization
Your Personal Data might be transferred to another country (different from your place of residence) or to international organizations. In these cases, [Helix Scale App] will implement suitable measures to safeguard your Personal Data and ensure enforceable rights and effective legal recourse are available for data subjects.
If you reside in the EEA (European Economic Area), rest assured that these protections and safeguards will be in place if any of the following conditions are satisfied:
- The data transfer is directed to a non-EU country or an international organization that the EU Commission has recognized as having an adequate level of protection for the Personal Data being transferred, in accordance with Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and Council, dated 27 April 2016 (the "GDPR").
- The transfer is based on a legally binding and enforceable agreement between public authorities or bodies as per Article 46(2)(a) of the GDPR; or
- The transfer aligns with standard data protection clauses approved by the EU Commission in line with Article 46(2)(c) of the GDPR. You can view the clauses approved by the EU Commission at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
If you wish to inquire about the protective measures that the Company utilizes to safeguard your Personal Data transferred to a non-EU country or international organization, please send an email to: support@
10. Safeguarding Your Personal Data
We deploy suitable technical and organizational measures to maintain a high level of security for Personal Data, considering the risks associated with processing, especially those arising from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to Personal Data that is transmitted, stored, or otherwise processed.
While we strive for accuracy, we cannot assure or guarantee an error-free performance in protecting your Personal Data, and we will not be responsible for any indirect, incidental, consequential, or punitive damages linked to the use or release of your Personal Data. This includes, but is not limited to, disclosure due to transmission errors, unauthorized access by third parties, or other factors beyond our reasonable control.
Due to legal or other obligations beyond our control, we might be compelled to transfer your Personal Data to third parties.such as governmental bodies. In these situations, our influence over the level of protection that these third parties offer for your Personal Data is restricted.
Transmitting Personal Data over the internet cannot be completely safeguarded. Hence, Helix Scale App cannot guarantee the safety of your Personal Data when it's transferred to us online.
11. Links To Third-Party Websites
The Website may include links to third-party websites and/or applications. Helix Scale App does not govern these websites and applications, nor do we manage the collection and/or processing of your Personal Data by them. We bear no responsibility for these websites and applications, or their privacy and data protection practices. This Policy is not applicable to any activities conducted through such websites and/or applications.
When you access these third-party websites and/or applications, we advise you to thoroughly review their privacy policies before using them and before sharing any of your Personal Data.
13. Your Rights Regarding Your Personal Data
Generally, you are entitled to request confirmation from us about whether we are collecting Personal Data about you, to review this data, to correct it if necessary, and to delete Personal Data that we no longer need. You can also limit your consent to specific processing of your Personal Information.
If you are a resident of the EEA, please read this section:
You have certain rights regarding your Personal Data. To exercise these rights, you may send a request to exercise your rights to the following email address:
Right of access
You are entitled to obtain from Helix Scale App confirmation about whether or not your Personal Data is being processed, and if so, access to the Personal Data along with the followinginformation: (1) the reasons for the processing; (2) the types of Personal Data involved; (3) the recipients or categories of recipients to whom the Personal Data have been or will be shared, particularly those in third countries outside the European Economic Area (EEA) or international organizations; (4) if feasible, the planned duration for which the Personal Data will be retained, or, if not feasible, the criteria used to establish that duration; (5) the right to request from Helix Scale App correction or deletion of Personal Data or limitation of its processing, or to oppose such processing; (6) the right to file a complaint with a supervisory authority; (7) if the Personal Data is not collected directly from you, any available information about its source; (8) the presence of profiling; and (9) if Personal Data is transferred to a third country outside the EEA or to an international organization, the appropriate protections related to the transfer.
Helix Scale App shall provide a copy of the Personal Data being processed and may charge a reasonable fee for any additional copies requested by you. If you make the request electronically, and unless otherwise requested by you, the information shall be provided in a widely used electronic format.
The right to obtain a copy of the Personal Data shall not negatively impact the rights and freedoms of others. Therefore, if the request infringes on the rights and freedoms of others, Helix Scale App may limit or deny your request.
Right to rectification
You have the right to have Helix Scale App correct any inaccurate Personal Data about you. Considering the purposes of the processing, you have the right to have incomplete Personal Data about you completed, possibly by providing a supplementary statement.
Right to erasure
The following conditions apply: (a) the Personal Data is no longer necessary for the purpose it was collected or otherwise processed; (b) you withdraw your consent upon which the processing is based and there is no other legal basis for the processing; (c) you object at any time, on grounds related to your particular situation, to the processing of Personal Data about you based on the legitimate interests pursued by Helix Scale App or by a third party, and there are no overriding legitimate grounds for the processing; (d) you object to the processing of Personal Data about you for direct marketing purposes; (e) thePersonal Data has been processed unlawfully; or (f) the Personal Data needs to be erased to comply with a legal obligation under European Union or Member State law applicable to the Company.
This right is inapplicable if processing is essential (a) to comply with a legal obligation that requires processing by European Union or Member State law to which the Company is subject; or (b) for the establishment, exercise, or defense of legal claims.
Right to Restrict Processing
You are entitled to request that the Company restricts processing of your Personal Data if any of the following conditions are met: (a) you dispute the accuracy of your Personal Data, allowing the Company time to verify its accuracy; (b) the processing is unlawful, and you oppose erasure, preferring restriction of its use; (c) the Company no longer needs your Personal Data for processing purposes, but you require it for legal claim establishment, exercise, or defense; (d) if processing is necessary for the Company's or a third party's legitimate interests, unless compelling legitimate grounds for processing that outweigh your interests, rights, and freedoms are demonstrated, or for legal claims establishment, exercise, or defense; or (e) if your Personal Data is processed for direct marketing, including profiling related to such marketing.
If your request to restrict the processing of your Personal Data is granted, such data shall only be processed, except for storage, with your consent, for legal claims establishment, exercise, or defense, for protecting the rights of another individual or entity, or for significant public interest reasons of the European Union or a Member State.
Right to Data Portability
You have the right to receive your Personal Data, which you have provided to the Company, in a structured, commonly used, and machine-readable format. Additionally, you can transfer that data to another entity if processing is based on your consent or a contract you are part of, and if the processing is automated.
When you exercise your right to data portability, you can have your Personal Data transferred directly from the Company to another organization, provided it is technically feasible. This right does not compromise your or the Company's rights regarding data deletion. Additionally, exercising this right should not adversely impact the rights and freedoms of others.
Right to Withdraw Consent
You can revoke your consent for us to process your Personal Data at any time, which will not affect the legality of processing carried out prior to your withdrawal.
Right to Object
You have the right to object to the processing of your Personal Data at any time, especially if it pertains to your specific circumstances and is based on the legitimate interests of the Company or a third party. This includes any profiling based on these interests. Upon your objection, we will cease processing your Personal Data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
Additionally, you have the right to object to the processing of your Personal Data for direct marketing purposes at any time, including any related profiling.
Right to lodge a complaint with a supervisory authority
You are entitled to file a complaint with a supervisory authority established by a Member State to safeguard the fundamental rights and freedoms of individuals concerning the processing of Personal Data within the European Union.
Your rights concerning Personal Data as described in this section 13 may be limited by European Union or Member State law to which the Company is subject.
We will provide you with the information requested according to your rights outlined in this section 13 without undue delay and, in any event, within one month of receiving the request. This period may be extended by two additional months if necessary, considering the complexity and number of requests. We will inform you of any such extension within one month of receiving your request, along with the reasons for the delay.
The information requested according to your rights outlined in this section 13 will be provided free of charge unless stated otherwise in this section 13. Where requests are manifestlyIf requests are deemed unfounded or excessive, especially due to their repetitive nature, we may opt to (a) impose a reasonable fee that reflects the administrative effort needed to provide the requested information or action; or (b) decline to fulfill the request.
To ensure the protection of your rights as detailed in section 13, the Company may ask you to furnish additional information to verify your identity if there are reasonable doubts about the identity of the person making the request.
12. Modifications to This Policy
We reserve the right to periodically update the terms of this Policy. Upon making changes, we will inform you by posting the revised Policy on the Helix Scale App Website. Moreover, if significant modifications occur, we will make efforts to notify you through appropriate communication channels and by placing a notice on the Website. Unless specified otherwise, all changes will take effect once the updated Policy is published on our Website.